Privacy Policy New JakOne Mobile
Privacy Policy
PT Bank DKI built the JakOne Mobile app as a Free app. This Service is provided by PT Bank DKI at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at JakOne Mobile unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to JakOne Mobile. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
Personal information we collect about you
“Personal Information” means information which identifies or can be used to identify, contact, or locate the person or device to whom that information pertains. Personal Information includes, but not limited to, name, address, date of birth, occupation, phone number, e-mail address, bank account, gender, identification (including passport or national identity documents) or other government issued identifier, photo, nationality, phone number of our Users and non-Users in your mobile phonebook, health data, financial related information, and biometric information (including but not limited to facial recognition). Additionally, to the extent other information, including a personal profile, and/or unique identifier, is associated or combined with Personal Information, then that information is Personal information. The types of Personal Information that we collect depends on the circumstances of collection and on the nature of the service requested or transaction undertaken. To the extent permitted by Applicable Law, we may collect, use, store and transfer different kinds of Personal Information about you which we have grouped together as follows:
a. Identity Data includes name, username, identity card, taxpayer identification number, user ID, or other identifier, title, date of birth, gender, place of birth, occupation, nationality, photos and/or biometric data.
b. Contact Data includes email address(es), phone numbers and phonebook.
c. Payment Data includes details on payments or transfers made through any electronic money and/or electronic wallet facility provided by us such as information relating to the utilization, payment, recipient details (including their account details), amount of payment paid, bill details, and invoice details.
d. Technical Data includes details on your usage of our Applications such as in app messages, in app search history, internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID and other device information including information regarding the manufacturer, model and operating system of the device that you use to access the Applications and crash logs.
e. Location Data includes your geo-location information.
We may create, use, license or disclose Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Information but would not be considered Personal Information as this data will not directly or indirectly reveal your identity as we will ensure: (i) that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person, and (ii) the data is then combined with similar data such that the original data forms a part of a larger data set.
The Personal Information which we collect may be provided by you directly or by third parties (for example: when you register for or use the Applications, when you contact our customer services, or you otherwise provide Personal Information to us). We may collect information in various forms and for various purposes (including purposes permitted under Applicable Law).
a. Information obtained from you or from your mobile device directly
You may give us your Identity, Contact, Eligibility, Profile, Financial, and Payment Data, including in situations where requested by us or where required by Applicable Law, when interacting with us directly or by corresponding with us by post, phone, email or otherwise. This includes Personal Information you provide when you:
i. register and create an Account with us using the Applications;
ii. use the Applications, including if you register as a Service Provider or use the services as a User;
iii. utilize any electronic money and/or electronic wallet facility provided by us (whether as payer or recipient);
iv. apply as a registered or verified account holder of an electronic money facility;
v. add a source of funds for payment in the Applications;
vi. use the chat features in the Applications; and
vii. give us feedback or contact us.
b. Information collected whenever you use the Applications
You may give us Technical and Location Data whenever you use and/or visit the Applications. Whenever you access the Applications through your Mobile Device, we will track and collect your geo-location information in real-time. In some cases, you will be prompted or required to activate the Global Positioning System (GPS) on your Mobile Device to enable us to give you a better experience in using the Applications (for example, to give you information as to how close a Service Provider is to you. You can always choose to disable the geo-location tracking information on your Mobile Device temporarily. However, this can affect the functionalities available on the Applications.
We may use Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Law (“Purposes”):
you are a User, we may use your Personal Information:
i. to identify you and to register you as a User and to administer, verify, deactivate, or manage your account as such;
ii. to facilitate or enable any verification as we may in our discretion consider necessary before the Service Provider provides you with the services or before we register you as a User, including performing Know Your Customer (KYC);
iii. to enable Service Provider to provide you with such of the services as you have requested;
iv. to process and facilitate payment transactions made by you, including where applicable, transactions made through any payment card or account available over the Applications;
v. to notify you of any transaction or activities occurred within the Applications or other system linked to our Applications;
vi. to communicate with you and to send you information in connection with the use of the Applications;
vii. to notify you of any updates to the Applications or changes to the services available;
viii. to process and respond to enquiries and feedback received from you;
ix. to maintain, develop, test, enhance and personalize the Application to meet your needs and preferences as a User;
x. to process and manage reward points (as applicable);
xi. to offer or provide services from our affiliates or partners (as applicable); and
xii. to send you direct or targeted marketing communications, advertisement, vouchers, surveys, and information on special offers or promotions.
Link to the privacy policy of third-party service providers used by the app
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2023-01-11
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at corporatesecretary@bankdki.co.id
